Welcome to the new BalloonPlanet. Return to old site.

SUBSTITUTION POLICY

BALLOON PLANET SUBSTITUTION POLICY

Balloon Planet strives to use the same balloon designs that are illustrated on the site, but there may be exceptions. Below are the substitution guidelines used by Balloon Planet partners.  

 

Balloon Planet will not substitute the following balloons without customer approval*, except where exceptions are noted.

1) Large licensed character mylar balloons.
Exceptions: We may use alternate designs of the same character if you see the following notice posted beside the item in the product description: (Design may vary).

2) Mylar 18in theme balloons with specific messages, ie, Thinking of You, Miss You, etc.
Exceptions: We may use alternate designs of the same message if you see the following notice posted beside the item in the product description: (Design may vary).

3) Singing balloons.
Exceptions: For seasonal occasions (Mother's Day, Valentine's) where the product description indicates that one of two or more designs may be used.

4) Megaloon Numbers and Letters in the colors shown or indicated in the special instructions.
No exceptions.

5) Non-licensed Bubble Balloons.
No exceptions.

6) Licensed Bubble Balloons.
Exceptions: We may use alternate designs of the same message or theme if you see the following notice posted beside the item in the product description: (Design may vary).

7) Specifically selected latex balloon colors and sizes.
No exceptions.

8) Speciically selected plain mylar balloon colors and shapes (Stars, Hearts).
No exceptions.

9) Latex specialty shapes (Blossoms, Donuts, Pacifiers, Lifsavers, Airships, Twisty Collars).
No exceptions.

10) Latex specialty prints (Animals, Agates, etc)
Exceptions: Happy Birthday fonts may vary. Agate patterns will vary.

11) Personalized balloons - large mylar balloon shapes.
No exceptions.

12) Personalized name/age balloons - standard mylar balloon size (18-inch).
Exceptions: Personalized 18in mylar balloons may be substituted with an alternate personalized design if the following notice is posted beside the item in the product description: (Design may vary).

13) Airspray and birthday latex balloon prints may vary from what is shown, but the overall look of the arrangement will reflect the character of what is shown on the web site. 

 

*In cases where we must deviate from these guidelines we will contact you for approval. If we are unable to reach you we will proceed with the delivery using the best substitution available. In such cases, if you are not fully satisfied with the product we deliver, an appropriate refund will be issued.

 

Shop by Department

Birthday Bouquets

Other Occasions

Create A Bouquet

Bulk Helium Balloons

Balloon Decorating

shopping_cart View Cart (0)